We offer FREE samples on many of the most popular packaging products, such as Pop Tops, Barrier Bags, Joint and Blunt Tubes, Polystyrene and Silicone Concentrate Containers, Prescription Bags, and many more! To request a FREE sample pack, send us an email at email@example.com.
We do! Please click here to sign up for a Wholesale Membership account. Please note that you must submit a copy of your resale certificate (or other state-issued authorization to not pay sales tax on items purchased for resale) as part of the application. Once we receive all of the application materials, we will review and be in touch with you to confirm your wholesale account.
You bet! We understand that you are looking to stand out in the market and many of our products can be customized with your design and logo. Please email us at firstname.lastname@example.org or call us at (877) 420-5636 to speak with custom packaging specialist today!
We have all of the necessary skills in-house and under one roof to bring your packaging vision to life! Please email us at email@example.com or call us at (877) 420-5636 to speak with custom packaging specialist today!
We offer FREE GROUND SHIPPING to the lower 48 states on qualifying products totaling over $500 (excluding sales tax) per order. Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free shipping. Please note that if your order contains both eligible and ineligible products and qualifies for FREE GROUND SHIPPING, you will only be charged shipping for the ineligible products.
Currently, we offer various shipping options from FedEx and USPS. We pass along our account rates to you, the customer, and do not upcharge on shipping.
Our CUTOFF TIME FOR SAME DAY SHIPPING is 3pm Pacific (business days only, excluding weekends). If you place an order during regular business hours but after the same day shipping cutoff, you may request same day shipping by immediately following up your online order with a phone call to (877) 420-5636 (sorry, emails do not suffice). Depending on what time we receive your call, we are able to fulfill such requests in most instances.
We offer FREE LOCAL DELIVERY to most locations in Southern California (mainly Los Angeles County, Orange County, and the Inland Empire) on qualifying products totaling over $200 (excluding sales tax) per order. Most products available on the site are eligible, but currently glass jars and other fragile products are not eligible for free delivery. Please note that if your order contains both eligible and ineligible products and qualifies for FREE LOCAL DELIVERY, you will only be charged shipping for the ineligible products.
Orders that do not qualify for free local delivery can still select this fast and easy shipping option for a flat rate of $25.
Customers local to our Orange County / LA facility are always welcome to pickup or will-call orders. Orders are typically ready for pickup within one (1) hour after submission, however, we strongly suggest giving us a call at (877) 420-5636 or sending us an email at firstname.lastname@example.org to confirm that your order is ready first!
Will call out of our San Diego and Denver facilities is by appointment only.
Currently, we are also shipping to Canada. Canadian customers please note: we offer FedEx and USPS shipping options for orders to Canada. Due to technical limitations of the USPS API, if you do not see a USPS shipping option (some sort of Priority Mail service) at checkout, please send us an email at email@example.com or call us at (877) 420-5636 and we will be happy to help provide an accurate USPS shipping quote.
Customers that are not located in either the United States or Canada do not despair! Go ahead and put together your desired cart and then send us an email at firstname.lastname@example.org with a list of your desired items (or a screenshot). If we are able to ship to your location, we will email you shipping options by the next business day (Pacific time), but we will be in touch with you one way or the other.
Yes, we offer a 7-day money back guarantee, no questions asked.
We take pride in our customer service and product quality. We are confident that you will be happy with your purchase, but if you are not 100% satisfied, we will gladly refund your purchase, no questions asked. All returns must be submitted to us within 7 days of receiving your purchase, as evidenced by delivery information provided by FedEx and/or USPS, or by the date of purchase for Will-Call and Local Delivery orders. Product(s) must be in unopened and new condition to be eligible for return. Please allow up to 10 business days after we have received the product back into inventory for your refund to post to your account.
We do not take any responsibility for undelivered returns or goods damaged during return shipping, so please use tracking and insurance for all return shipments. All refunds will be issued to the same form of payment used at the time of purchase.
Collective Supply is closely monitoring coronavirus (COVID-19) developments, and is taking proactive steps to protect our staff, our customers, and the community. In light of California’s state-wide response, we will be shipping on a slightly abbreviated schedule. All orders will ship on Monday, Wednesday, and Friday. This simply means that orders on Tuesday and Thursday will ship the following day. Please message us or call us with any questions.